Technical support

We have a highly professional technical team to respond to domestic assistance requests (we promise an ultra-fast response within 8 hours domestically and 12 hours globally!). 。 Our dealer staff or company staff will directly go to the customer's site for training. Experienced staff specializing in product repair, maintenance, troubleshooting and remote diagnosis will coordinate with the parts department to handle each assistance request in a direct and fully integrated manner.

If you encounter any problems and need assistance, our team will be there to help you solve them immediately.

*If you want to submit a repair issue regarding the product, please fill in the formFault Repair Form

Telephone and remote

Contact Number: +86 0757-27736868

24/7Emergency contact number：+86 13450826494

Remote support: Please download the software below as needed and provide the software ID to the engineer.

Remote software：TeamViewer

Accessories service

We can create a tailor-made list of recommended accessories and spare parts for you. Our highly skilled accessory experts will provide you with the best consultation and personalized solution suggestions, so that you can store spare parts in a targeted manner.

On-site service

Inspection and maintenance: You can enhance the availability and service life of your machine by conducting regular inspections and maintenance. Our intelligent inspection intervals will be automatically adjusted based on your machine's utilization rate. As a result, you will enjoy higher machine availability and the highest level of production safety. During the inspection phase, we will assess the current condition of your machine for you. Our service experts will check all the basic settings of the machine and observe for any wear, normal functionality, and safety. Subsequently, you will receive recommendations for spare parts and consumables that match your individual needs.

Machine Relocation: Are you undergoing a structural reorganization, changing your production process, or relocating your entire production facility? We offer you a complete set of relocation services - from disassembly, reassembly, to functional testing.

*You are welcome to inquire about feasibility or to learn about our specific quotations.